Services in Residence

Front Desk

• residents have access to a front desk which is manned by student staff and is open 24/7
• hours for all buildings will be posted in your building in September
• services available at the front desk include: board games
• check with the RA (Resident Assistant) of your building for specifics

Building Hours

• residences are locked 24/7
• students must use their front door key / swipe card, issued at check-in, for access to their building
• Call Boxes (access telephones) are located outside the front door of each residence building

Mail

• mail is delivered and picked up daily Monday through Friday
• mail boxes are located in the main lobby and box numbers correspond to the room number
• students are provided with a mailbox key
• students will be notified of arriving packages with a yellow package slip in their mailbox
• packages can be picked up at the Cartier residence building and will require the yellow notification slip
• Please note: remind your family and friends not to send money through the mail
• MAIL WILL NOT BE FORWARDED AFTER THE TERMINATION OF THE RESIDENCE LICENCE AND MEAL PLAN AGREEMENT

Light Bulbs

• burned light bulbs can be exchanged for a new ones by bringing the used bulb to the front desk
• ceiling lights requiring bulb replacements should be reported on a yellow work order form
• forms and the work order submission boxes are located beside each residence front desk
• maintenance requests can also be submitted on-line at www.uwindsor.ca/residence.

Housekeeping

• housekeeping staff are responsible for maintaining the public and common areas of the residences
• housekeeping staff are under the direct supervision of Facilities Services
• residents are responsible for the cleanliness and condition of their own room and for personal litter in public and common areas
• students who cause any messes in common areas will be responsible for paying for the additional housekeeping charges

Maintenance

• maintenance staff are full-time employees of the University who are responsible for completing all carpentry, electrical or plumbing maintenance in residence
• students who request repairs or services give implied consent that a maintenance person has permission to enter their residence room
• If students wish to restrict access during certain periods this should be noted on the yellow work order
• access cannot be denied in an emergency situation
• students will be given advance notification of scheduled routine maintenance
• Students may not repair or have repaired, by anyone other than University personnel, any damaged items
• We encourage maintenance requests to be submitted on-line at www.uwindsor.ca/residence

Refuse / Recycling

• refuse rooms are located on each floor and containers are emptied daily
• use caution with glass or sharp objects and place them beside the regular garbage or in containers provided
• all residence halls recycle aluminum cans, fine paper, glass and newspaper. Blue and red boxes are provided for this purpose. Please contribute to the recycling effort.

Kitchens and Microwave Rooms

• every floor in residence has been supplied with a microwave (located in the microwave room or the lounge) for resident use
• students are responsible to clean the microwave on their floor after each use
• students will pay for any damages which may occur through their misuse or abuse of the microwaves
• full kitchen facilities are located in each building for student use
• residents are responsible for cleaning up after they use the kitchens
• kitchens not kept clean may be closed at the discretion of the Residence Life Coordiantor ( see Damages Policy for more details)

Internet and Cable TV

• All rooms have one cable TV and two high speed Internet hook-ups
• cost of cable TV is included in your residence fee; however you must provide your own TV
• all University of Windsor residences are wireless, please visit the IT Services website for information on accessing the system
• access to the wireless internet system on campus is free for all students, you need to have your UWinID in order to login
• students who choose to have high speed cable internet, rather than the wireless package provided, can contact COGECO Cable to arrange for cable internet (at your own expense)

Telephones

• mandatory service which costs $25.00 per month and is included in your residence fees
• each residence student is supplied with a residence telephone line (there are two lines in every double room)
• system includes voice mail and conference calling
• students must provide their own telephone handset
• a competitive long distance package is offered through Primus Canada, however, students are free to choose their own long distance provider

Laundry

• each building is equipped with laundry facilities
• cost to use these machines is included in your residence fees ($90.00 designated as laundry money will be loaded on your UWin Card)
• student UWin card is used to operate the laundry machines
• students may load additional money onto their UWin card at their own expense at any time
• residence students’ fees directly pay for the provision and maintenance of the laundry facilities
• resident students are asked for cooperation in not allowing non-residents to do laundry in the residence halls and limit laundering to your own personal items
• if a machine does not work, please call 1-800-561-1972 to report the malfunction

Storage

• located in the basement of each residence building
• limited space for the storage of foot lockers, trunks, and suitcases
• furniture cannot be stored
• residents are personally responsible for items placed in the storage rooms
• University of Windsor assumes no responsibility for missing or damaged items
• we recommend that students purchase insurance on the personal belongings to cover the full year

Vacuum Cleaners

• vacuum cleaners are available to be checked out at the front desk of your building
• student UWin card will be held as security
• students must return the vacuums promptly and in good working order
• vacuums are provided for each unit in Clark and each wing in Alumni Hall.

Clothing Donation Bins

• clothing donation bins are located in the residence buildings

Lost and Found

• located at the front office in each building
• articles found in residence or residence area should be given to the residence front office or to the Resident Assistant on that floor
• inquire about lost items at the front office of each residence hall or at the Campus Community Police Office.