Purchasing Services
University of Windsor


Purchasing Services would like to make you aware of the return policies of commonly used suppliers should the situation arise in which the computer equipment you received has to be returned to the supplier. Contact the supplier directly if you experience problems with the equipment.

Always keep your original packing slips and boxes in case the return is necessary.

CANADIAN COMPUTER DISTRIBUTORS “CCD/DELL” – Campus preferred supplier
Customer may return to at no charge for any product purchased within 30 calendar days from the date of the invoice (except IBM products...IBM will not take back any product that has been opened). All items must be returned in original packaging. A 15% of cost re-stocking fee applies to any product returned after 31 days.
Customer may return to Dell Canada up to 30 calendar days after receipt of goods. Customer prepays shipping (no refund on this) and assumes complete risk until Dell receives the goods. Customer is subject to absorb a 15% of cost re-stocking fee.

PROTEK- Canadian distributor mainly for Lenovo (IBM) products
Returns vary by distributor/manufacturer.....PROTEK return policy will be the same as the manufacturer ie IBM....Returns, when possible, (unopened boxes only) may be subject to re-stocking fee.

METAFORE (supplier of various computer products) Preferred
Customer can return goods to Metafore if unopened within 5 calendar days of invoicing. They will not accept goods that have been opened, damaged or defaced and will not accept returns on special order items. Customer is subject to a 10% of cost re-stocking fee.